Suicide Forum - A support forum for people in crisis FAQ

When you first sign up for the forum, the forum automatically sends you a validation link you must click to activate your account. For several reasons you may not get this email, mostly the reason is spam filters delete it before you see it or you typed your email address in wrong when you signed up.

If you never get a validation email from the site, which is normally sent immediately after you sign up or not longer than 10 minutes, then post a thread in the Troubleshooting forum and/or contact an Administrator who can validate your account manually. If you’re still having problems email me using the email address you signed up with to robin@suicideforum.com and I will investigate. Alternatively you can use the Contact Us link at the bottom of every page.

Please bear in mind that Administrators are not on the forum 24/7. There is however a forum “The Uncertainty Principle” where you can post even if not a registered member, so please use this forum until an Admin is able to deal with your request.

My web browser reports the "load: class Client not found" error
The load: class Client not found error can be caused by a number of different problems. Usually, this problem indicates that your web browser has downloaded/ cached an invalid copy of our chat software (cache instability or an error in download). Minor network glitches between your computer and our servers can also cause the problem. The problem can be resolved by emptying your browsers cache (or Temporary Internet Files), then shutting down all instances of your web browser, and trying again. In rare circumstances, a reboot may be required.

Blank gray box when loading applet
Try emptying your browser's cache (see below). Remember to shut down all instances of your web browser after emptying the cache (temporary internet files). If this does not work, it is possible that you do not have Java™ installed, or that the version of Java™ that you're using is outdated. Please visit http://www.java.com to download and install the latest version of Java™.

"Bad Magic Number" error when loading Java applet
Try emptying your browser's cache (see below). Remember to shut down all instances of your web browser after emptying the cache (temporary internet files). If this does not work, it is possible that you do not have Java™ installed, or that the version of Java™ that you're using is outdated. Please visit http://www.java.com to download and install the latest version of Java™.

A Red X image is displayed where the applet should be, applets won't run.
An applet does not load, and the "Java Plug-in Control Panel" shows the following error:

java.net.UnknownHostException: www.xxxxx.com at java.net.PlainSocketImpl.connect(Unknown Source)

Or, you see an image that looks like a small white box with a Red X in it

Or, the browser cannot display the program, and shows the error message "Loading Java Applet Failed..."

This issue is caused because Java could not obtain proxy information from your web browser.
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To learn more about this problem and it's resolution, please visit:
http://www.java.com/en/download/help/redximage.xml

"applet client not inited" error when loading Java applet
Try emptying your browser's cache (see below). Remember to shut down all instances of your web browser after emptying the cache (temporary internet files). If this does not work, it is possible that you do not have Java™ installed, or that the version of Java™ that you're using is outdated. Please visit http://www.java.com to download and install the latest version of Java™.

Disabling DEP (Data Execution Protection) in MSIE 7 using Windows Vista to allow Java applets to run.
The following article describes how to disable Data Execution Protection (DEP) in MSIE v7.x when using Windows Vista. DEP has been known to cause Internet Explorer to crash and/or generate cryptic error messages when trying to run Java applets, including AddonChat (which SF Uses).

Important: Before proceeding with the following, we advise first trying an off-line installation of Java (see below). If the off-line installation method does not work, continue reading:

Please note that DEP is disabled by default in the MSIE web browser; and that only certain systems may support this feature.

To disable Data Execution Protection (DEP) in MSIE:

1. Launch Internet Explorer v7 in Windows Vista as an Administrator. (Right click on IE7 from Start Menu and select Run As Administrator)
2. Click the Tools menu or Command Bar pulldown
3. Select the Advanced tab
4. Scroll down towards the Security section
5. Uncheck the item called Enabled memory protection to help mitigate online attacks
6. Click the OK button
7. Close any open web browsers and restart

This is a known Java bug. For more information, please read the official bug report at http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6545701 Additional questions may be addressed to support@addoninteractive.com

Other MSIE7 Help (Courtesy of Jason)
Open IE go to tools, internet options, security, custom level and change unsigned activex controls from disabled to prompt after the chat is installed they can go back to disable unsigned activex controls.
Screenshot

Offline Java Installation
If you are having problems installing Java through your web browser; for instance you receive a message regarding DEP, or an ActiveX error; we recommend the following solution.

Install Java manually using the off-line installation method.

This method works very well for users of MSIE v7.0 and higher, and users of Windows Vista.

1. First, un-install any version of Java you're currently using
2. Click on the following link: http://www.java.com/en/download/manual.jsp
3. Scroll down to find the operating system that you're using
4. Click the download link for the version recommended for your operating system. Be sure to select the Offline download. Download the file to your desktop.
5. Close all open browsers
6. Double-click the file you've just downloaded to begin installing Java

Clearing your browser's cache
In rare circumstances, you may need to clear your browser's cache to resolve a connection issue, or to ensure that you're seeing the latest update to a web site. If clearing your browser's cache does not resolve your problem, rebooting your computer is often recommended.

To empty your browser's cache using Windows Internet Explorer version 7

1. Click on Tools (or the Tools icon) from the Command Bar
2. Select Delete Browsing History...
3. Click the Delete files... button near Temporary Internet Files
4. Click Yes when prompted to delete temporary Internet Explorer files
5. Click the Close button
6. Shutdown all open instances of your web browser and restart

To empty your browser's cache using Firefox version 2

1. Click on Tools from your browser's main menu
2. Select Clear Private Data...
3. Ensure that Cache is checked
4. Click the Clear Private Data Now button
5. Shutdown all open instances of your web browser and restart

To empty your browser's cache using Microsoft Internet Explorer version 6

1. Click on Tools from your browser's main menu.
2. Select Internet Options
3. Under the General tab, click Delete Files... in the Temporary Internet files section.
4. Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Firefox version 1.5

1. Click on Tools from your browser's main menu.
2. Select Options
3. Select the Privacy icon
4. Select Cache tab.
5. Click the Clear Cache Now button
6. Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Safari

1. Click on Safari from the main menu.
2. Click Empty Cache...
3. Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Opera

1. Click on Tools from your browser's main menu.
2. Select Delete private data...
3. Click the Delete button
4. Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Netscape

1. Click on Edit from your browser's main menu.
2. Select Preferences
3. Select and expand the Advanced category.
4. Click on Cache
5. Under Set Cache Options:

1. Click Clear Memory Cache
2. Click Clear Disk Cache

6. Click OK
7. Important: Shutdown all open instances of your web browser.

There are two ways you can contact us if things do not work as they should, the first is by using the Contact Us link at the bottom of every page, the second is to use the Troubleshooting forum. You do not have to be a registered member to post in the Troubleshooting forum, which is handy if you are having problems signing up.

If you are waiting for a support issue to be resolved and can't post on the forum or can't chat in the official site chat room, there is always the Uncertainty Principle forum, you do not need to be a registered member to post in that forum either.