I'm the Producer of a small online game. We've had several of our players commit suicide over the years so it is a sensitive issue for us. As of right now, we have a player who claims if she is shut out of the game, she will commit suicide because her character is more important than herself and she only lives for the character. Of course, she is extremely disruptive in the game and normally she would be banned. However, several of our staff fear banning her because she may go through with what she said. And the staff feel angry because they feel she is holding them hostage on their ability to administer the game. We do not believe she is in any imminent threat to herself so calling the police for a wellness check does not seem appropriate (which we've done once before on someone else who is extremely upset that we did). Also, we are not sure who she really is in real life and it would be difficult to track down. My opinion is we should just ban her from the game but I would really really appreciate some advice on what sort of policy is appropriate with this or any similar situation that comes up in the game in the future.