Sorry if this sounds confusing. But that's what it is... I'll try to explain my case here... I am on unemployment benefits, and in December the jobcenter transferred me to another place that was supposed to help me find work. In the meantime I've started therapy after 8 months on a waiting list and am slowly starting to work on some very hard issues, it's making my anxiety, depression, self harm and suicidal thoughts a lot worse. I am barely functioning most days. The thought of a starting a job in this state is freaking me out. My therapist couldn't understand I wasn't on sick leave, she keeps saying "you're on sick leave, right?"... and after a meeting with a job consultant yesterday I think that's what I need to do. At least until I get better. So, I asked that job consultant what it would mean for my economy (which couldn't be worse recently) and she looked into it, she said nothing would change there... I then asked her how to go about being put on the sick leave... she said to call the jobcenter and talk to my caseworker and get it in motion. I did this morning... and it resulted in a panic attack. I was pretty strong when I dialed and finally got through to the call center, I told her I needed to talk to my nice caseworker I haven't seen in 6 months... the woman had no idea who that was, and tried to look me up in the system... she couldn't even find out who my caseworker was. But she put me through to someone... I waited for 30 minutes in a phone cue... only to return to the call center, and had to explain it all again, got told to call the place that told me to call the jobcenter... I told her that, and she put me through to someone who wasn't right either, and then sent me on to yet another place... I got so frustrated by then that I laughed. But she found someone who MIGHT be my new caseworker... and sent her an email with my contact information. I am now waiting for her to call me... and if she's not the one, I have to start over tomorrow morning. You can only call between 8.30 and 10. I even tried to be funny with one of the call center women when she was looking up my caseworker. I told her I used to work at one of those call centers, back then it was all on paper and I knew most caseworkers name codes and phone numbers by heart. She didn't find that funny though... I didn't mean to insult her, but the new system. Bleh. As soon as I hung up I just panicked. I couldn't control my breathing and I was shaking and crying. Why the hell does it have to be so damn difficult?? I hate that system. I HATE having to deal with them. Once when they by mistake stopped my benefits too early and I had no money to live for at all, I called someone... and she said this: "And how is that my problem??"