Can't connect to SF on new laptop

Discussion in 'Troubleshooting' started by Kid B, Sep 11, 2016.

  1. Kid B

    Kid B Well-Known Member

    I can't log in because SF needs my password and I can't remember what it is. Fair enough, I submit a request to reset password and it says that an email has been sent. However I have done this twice in the last 24 hours and no email has arrived, not even in the spam folder so right now I have to log in here on the old one but would like to access SF on the new laptop.
     
  2. Unknown_111

    Unknown_111 Forum Buddy Staff Alumni SF Supporter

    Hi, try a different browser on your new laptop. ie. Firefox
     
  3. Freya

    Freya Loves SF Staff Member ADMIN SF Author

  4. Kid B

    Kid B Well-Known Member

    How would that work, I don't know the password.
     
  5. Unknown_111

    Unknown_111 Forum Buddy Staff Alumni SF Supporter

    I thought you were internet browser issues. I am sorry for my mis-understanding.
     
  6. Kid B

    Kid B Well-Known Member

    Had to use an older device just to log in, I was sent a new password but it didn't work, same with Digital Spy, had to rest the password, followed the instructions, doesn't work, so what is with that? This is a pity because I miss SF but no point if I can't log in on my new laptop.
     
  7. NYJmpMaster

    NYJmpMaster Have a question? Message Me Staff Member Forum Owner ADMIN

    Was told above - will say again - if you would like us to reset the password then we can- email us or send me a private message with what you want me to set as the temp password and then you can log on and change it
     
  8. Freya

    Freya Loves SF Staff Member ADMIN SF Author

    I sent a new password already. There is no reason at all that it would not work from our side so I am afraid it is an issue with your laptop, not with SF, so we can't help you. I hope you find a solution.
     
  9. Kid B

    Kid B Well-Known Member

    It's nothing to do with my laptop, it's not accepting the username and password combination. I hope that the owner will be able to help sort it.
     
  10. Freya

    Freya Loves SF Staff Member ADMIN SF Author

    There is nothing that @NYJmpMaster is going to be able to do that I have not already done. I reset your password and there is nothing else that either myself or Ben can do to help you, I am afraid. I would suggest that since you can clearly access SF on your old laptop, you go into your password settings yourself and set yourself a new password - log in with it on your old laptop. Clear the cookies and history on your new laptop and try the new password.
     
  11. Kid B

    Kid B Well-Known Member

    Good idea, I'll try that.
     
  12. Kid B

    Kid B Well-Known Member

    And it has worked. I'm in on the new one. [​IMG]
     
  13. Freya

    Freya Loves SF Staff Member ADMIN SF Author

    Yay! Excellent. Glad it is sorted.