Can't see mobile chat on iPad?

Discussion in 'Troubleshooting' started by Jabez, Mar 16, 2016.

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  1. Jabez

    Jabez Well-Known Member

    I can't see the usual pop-up for chat on my iPad - haven't been able to for a couple of days. I've tried following old links, but even when I get into messenger there are no chat rooms visible, I don't see any posts about problems with chat. Have I done some thing wrong? Is it a local issue wth my technology? Or is there something wrong wth chat and I've just missed a message or post about it?
     
  2. Freya

    Freya Loves SF Staff Member ADMIN

    I don't know why there should be a problem Jabez - ummmm - let me see if it works on mine.
     
  3. Freya

    Freya Loves SF Staff Member ADMIN

    That is really weird - it works just fine for me so I don't know what the issue might be. Have you updated your iOS?
     
  4. Jabez

    Jabez Well-Known Member

    Actually I do have an iOS update I need to install, I hadn't thought of that! Thanks, Freya, I will see if it comes back once I update :)
     
  5. Jabez

    Jabez Well-Known Member

    Nope :(
     
  6. Freya

    Freya Loves SF Staff Member ADMIN

    That is so weird - I just don't know I am really sorry. Maybe someone else like @Tim. or @Jason123456 or @cicada or @hawaiianfeeling might have an idea?
     
  7. NYJmpMaster

    NYJmpMaster Have a question? Message Me Staff Member Forum Owner ADMIN

    Have you tried the typical clear cache / cookies/ clear all so not using old book marks , power off iPad and power back on then load SF again? I just tried my iPad also and had no issues, as well as iPhone on same ios and processor.... May be worth loading chrome onto your your iPad and go to SF through chrome instead of safari to make sure are not getting put into a cached version of SF ....
     
  8. Jabez

    Jabez Well-Known Member

    It's really weird, because I can get there on my phone, but unfortunately I can't read the screen well enough to use that for chat. It must be a setting I've changed some where on my iPad, but I can't find it. I feel lost without chat! :(
     
  9. Jabez

    Jabez Well-Known Member

    And yes, tried all the usual shut down everything, clear everything, etc.. Sorry.
     
  10. Jabez

    Jabez Well-Known Member

    Yay!! Found an advanced setting I hadn't spotted and cleared all web site history, and chat is back! Oh, phew!
     
    NYJmpMaster likes this.
  11. Freya

    Freya Loves SF Staff Member ADMIN

    Woooot! Yay Jabez :) I am glad!
     
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