Discussion in 'Troubleshooting' started by kxylah, Aug 17, 2015.
whenever i try to enter the chatroom the link just doesn't load, help please?
Could you specify what sort of error you have? Do you get a message or does the screen go blank or something else?
most of the times it doesn't open at all, but if im lucky it opens but the screen is just blank
Ive had the same issue many times. If you are on google chrome and have java 7 installed, clear your cookies, browsing history and cached data. Once thats done close all your browsers and try opening chrome and then entering chat. If you are on another browser it may work too
i just tried that, i use safari and now the link has no trouble opening but the screen is just blank
Hmm not sure what to suggest. Have u tried using IE or Chrome? A different browser may work better
I tried using it from my iPad and it works, seems like there was a problem with my laptop. Thanks for the help xx