chat doesn't work

Discussion in 'Troubleshooting' started by kxylah, Aug 17, 2015.

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  1. kxylah

    kxylah Member

    whenever i try to enter the chatroom the link just doesn't load, help please?
     
  2. Cicada 3301

    Cicada 3301 Staff Member Safety & Support SF Supporter

    Could you specify what sort of error you have? Do you get a message or does the screen go blank or something else?
     
  3. kxylah

    kxylah Member

    most of the times it doesn't open at all, but if im lucky it opens but the screen is just blank
     
  4. Cicada 3301

    Cicada 3301 Staff Member Safety & Support SF Supporter

    Ive had the same issue many times. If you are on google chrome and have java 7 installed, clear your cookies, browsing history and cached data. Once thats done close all your browsers and try opening chrome and then entering chat. If you are on another browser it may work too
     
  5. kxylah

    kxylah Member

    i just tried that, i use safari and now the link has no trouble opening but the screen is just blank
     
  6. Cicada 3301

    Cicada 3301 Staff Member Safety & Support SF Supporter

    Hmm not sure what to suggest. Have u tried using IE or Chrome? A different browser may work better
     
  7. kxylah

    kxylah Member

    I tried using it from my iPad and it works, seems like there was a problem with my laptop. Thanks for the help xx
     
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