• Hi - if you have tried to donate and found that it hasn't worked please can you hit me up in PM? (Freya) I am trying to figure out with paypal what the issue is and they are asking for more data. It doesn't seem to be affecting everyone. Thank you so much :)
  • Hi - It is possible that I have figured out part of the problem with the donations. I believe that if you try to use paypal balance or your debit/credit card that should work now. Bank transfer still seems glitchy. If you try with a card and it fails please can you let me know? Fingers crossed that part is resolved though. Thanks so much for the support - Freya

Having trouble donating

cymbele

SF Supporter
#1
I usually can donate through Paypal. This month I have not been able to - the transaction s won't go through. I just paid a company for some scrapbooking stickers so the transaction works on my end. Paypal of course said something might be on your end - of course they don't care. Paypal wants me to add another form of payment which I can't do. I guess Just FYI because others have been able to post donations. I just had to vent. I will keep trying. Any suggestions please.
 

Freya

Loves SF
Staff member
Forum Owner
ADMIN
SF Author
#2
Let me have a look - thank you for letting me know! We did change the paypal account so I am not sure. Let me see if I can see what is going on.
 

Freya

Loves SF
Staff member
Forum Owner
ADMIN
SF Author
#3
Hey @cymbele Matt and Nick both just tried to send a donation. It failed the first time for Matt but went through the second time. It worked first time for Nick.

Anyone else having difficulty? (general shout-out to the forum)
 

Walker

Tolerates No Monkey-Business
Staff member
ADMIN
SF Social Media
SF Supporter
#6
I could only get it to work with credit, not debit.
 

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