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How are you supposed to get a doctors appointment in the UK?

Discussion in 'I Have a Question...' started by wibble, Oct 2, 2009.

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  1. wibble

    wibble Well-Known Member

    Right guys, quick question.

    I've been getting quite bad with one of the things I'm on tablets for (kidneys) and every time I call the doctors now, they tell me I can't book an appointment, I instead have to call every day at 8am and see if they can fit me in that day. Only problem is, unlike the chavs and the grannies, I work very long hours with a commute to and from work, so Im usually gone from 7am to 7pm most days.

    Working in a call centre, its very difficult to get time off at short notice, usually its got to be booked 2 months in advance at least.

    So, if I can't book a day off and go then, and I can't ring up every day like they want, what can I do? Its been 5 months and I'm still not getting anywhere.
  2. Aurora Gory Alice

    Aurora Gory Alice Well-Known Member

    Can you get someone to call up and book a Doctors appointment for you maybe? Every surgery in the UK now operates this way, call at 8am and get an appointment for the day. It sucks but you said 'most days, what happens on the days you have off?
  3. ~Claire

    ~Claire Well-Known Member

    Have you explained your situation to the surgery? It seems very unfair that they will not let you book an appointment in advance. At my surgery we are told to phone the surgery at 8am but only if it's an emergency appointment for that day, otherwise we can book in advance.

    Do you have the option to speak to your GP over the phone? My surgery do this too & they can book an appt over the phone for you.

    You said your tablets are for kidney problems, were they prescribed by your GP or was it a specialist at the hospital?
  4. Tam

    Tam Well-Known Member

    [Apparently you can also now book an appointment on line. I've never done it but my surgery has it advertised, and I live out the back of woop-woop so if my surgery has it chances are it's all over the NHS.

    Having said that, if you need to book well in advance (more than 48 hours) it can get tricky (to do with meeting their 'targets' etc) so Claire's advice sounds like it might be what you should do - speak to the surgery about it, and keep hassling until they accommodate you. They are there for you, not the other way around!
  5. Aurora Gory Alice

    Aurora Gory Alice Well-Known Member

    Lol! Tam are you an Aussie? I live out in woop-woop as well. Everybody thinks I'm nuts when I say that, they're like "you live where?". hehe
  6. Ignored

    Ignored Staff Alumni

    The problem is each practice has its own system, though this phoning on the day thing is more common as it is to fit in with the government's prescription that people must be seen within 24hours. It's a bloody nonsense of course because they don't count the people who phone up and can't get an appointment. I don't see a way round your work hours except you speaking to your manager and taking time off and then phoning your gp's and explaining you have limited time. Insisting on speaking to a gp is an option because you can at least explain your difficulties and they HAVE to speak to you if you request it. Perhaps you could try that?
  7. Mr A and the sky pilots

    Mr A and the sky pilots Active Member

    "Only problem is, unlike the chavs and the grannies" Now now, some of us arnt chavs and are there for a reason. If you just either book a half a day off work, or go to A&E, they wont turn you away.
    Incidently, you can have thr duty doctor at any surgary give you a call, so talk to your boss, and answer the phone when he calls.

    Also open 24 Hours a day the NHS medical advice phone line 0845 4647
  8. Id definatly try the NHS hotline, your situation seems rediculous
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