I tried to use one just now, and the experience was not good. The person I spoke to doesn't understand what the word "crisis" means. Instead, she just kept asking or suggesting things that had nothing to do with what was wrong. This isn't the first time that has happened with that particular live chat. The only reason why I used it again because on a couple of rare occasions, I had a mostly positive experience. I know I sound like a victim and right now i don't give a shit. I am tired of living and I am tired of everything.