So I am not sure if this sounds like a rant... but it isn't meant to be... I am just utterly confused. I work in a pizza joint and have been for almost 15 months. I am a hard worker and (besides management) have 2nd in seniority. Just recently the big bosses moved our managed and our assistant manager was promoted. I was not sure how to feel (this was about a month ago). Unfortunately, about 3 months ago another student from my school was hired. She is a horrible person. She lies on a daily basis and if you say anything that she disagrees with she will hate you. She likes to make people feel uncomfortable and will do things that are borderline sexual harassment. Not bad enough to report, but bad enough to make one miserable. She likes to make fun of me because I try to walk a strait life. She tells me how wild I will be and is constantly pressuring me to do things that are bad. She basically does everything she can to make those that she hates miserable. She will talk bad about you behind your back, then sweet to your face. She will chew you in front of customers where she has no authority. She has a vengeance of a snake. She does everything to make your life hell. She also happens to be the new managers best friend. So what do I do? I have been having conflict with this employee but I can do nothing. I have suffered humiliation from unjust lectures in front of customers. I dare even say she is emotionally abusive. I have lodged complaints but the management will do nothing. They are very informal and my verbal complaints have gone unheeded. I cannot make a written complaint- there is no process to do it. On top of all this I cannot get any working hours. I only get 2 hour shifts while this employee, who has less seniority than me is able to get as many hours as she wishes. I get sent home early and this person gets kept late. I have always come in when needed if I am not scheduled. Yet this employee, at one time, was only willing to work one day a week. Now, however, I can barely get enough hours to make it worth my time. AND WE ARE HIRING. I feel completely shit on and worthless. Is all the effort I put in, in vain? I am considering looking for another job. I will have more time in the summer and can try to take on more hours. I can then at least get the hours I need. But this will displease my manager. I cannot afford to just plain out quit. I will not be able to search for another job without my manager finding out. And even if I get more hours it will not lessen the harassment from the other employee. I feel lost and alone. I do not know what to do.... I feel like I am pinned and they know it. I hate it. I hate this hell. I hate this hamster wheel I am in.