Java Issue.. Halp?

Discussion in 'Troubleshooting' started by mulberrypie, May 31, 2014.

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  1. mulberrypie

    mulberrypie Well-Known Member

    When I try to use chat on my primary browser, it says I need to update Java, but I have. I tried two other browser and both freeze when I try to enter chat. I noticed that my computer does not allow me to pull up Java configuration tool. The Java taskbar icon has disappeared, too. I've tried uninstall/reinstall and deleting browser history. Does anyone have any ideas? Thanks
     
    Last edited by a moderator: May 31, 2014
    mulberrypie, May 31, 2014
    #1
  2. jxdama

    jxdama Staff Member Safety & Support

    i was wondering why you werent in chat. did you uninstall the old version of java before installing the new version?

    http://www.eugenecomputergeeks.com/chat/

    go to that chat. they can fix your problem for free.
     
    Last edited by a moderator: May 31, 2014
    jxdama, May 31, 2014
    #2
  3. jxdama

    jxdama Staff Member Safety & Support

    jxdama, May 31, 2014
    #3
  4. mulberrypie

    mulberrypie Well-Known Member

    thank you.i will try
     
    mulberrypie, May 31, 2014
    #4
  5. Øyvind

    Øyvind Senior Member

    Bunbun! Did you try that? What other things can she try?
     
    Øyvind, Jun 7, 2014
    #5
  6. thorns_all_over

    thorns_all_over Green Thumb Staff Alumni

    I would get MS-fix-it-portable from Microsoft and uninstall every java version you have with this tool. Uninstall firefox or the browser you use.
    Reboot your computer!
    Then reinstall the most recent firefox/your browser and then install the newest java version.
    Reboot your computer again!

    Try main chat link on forum and alternate chat link.

    Hope that helps.
     
    thorns_all_over, Jun 15, 2014
    #6
  7. Øyvind

    Øyvind Senior Member

    :cower:
     
    Øyvind, Jul 15, 2014
    #7
  8. mulberrypie

    mulberrypie Well-Known Member

    I got in after 3 months of trying every day. Thank you all!!!!!!!!!!
     
    Last edited by a moderator: Jul 15, 2014
    mulberrypie, Jul 15, 2014
    #8
  9. WildCherry

    WildCherry Staff Member ADMIN

    Any idea what fixed the problem and allowed you to get back in?
     
    WildCherry, Jul 15, 2014
    #9
  10. mulberrypie

    mulberrypie Well-Known Member

    basically uninstalled/reinstall like thorns said, but took several tries
     
    mulberrypie, Jul 16, 2014
    #10
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