I wonder which part of, "I'm visually impaired... I'm blind... I can't see... my eyes don't fucking work," people aren't understanding today. I've been having a strange issue with my new Laptop, where every few days, my screen reader slows down to a crawl and is barely able to function. The sound it makes when this happens is like none I've ever heard, sort of like it's straight out of a Star Wars movie. My guess is that something is bogging down the memory, and so maybe it needs more Ram; but just for the hell of it, I called the manufacturer and tried to explain what happens. I started the call off by explaining that I'd probably only be able to provide limited information because I'm totally blind, but was just looking for some input on what the cause might be. When I explained the problem, the first question was, "Can you tell me what's on the screen when this happens?" Um... nope, I can't. "OK then, please give us a call back when this happens again so you can verify for us what you see on the screen." Um... again, impossible. I'll see the same thing then that I do now, which is nothing. "Well (at this point, he's getting desperate), when it happens again, please have someone who can see describe the screen for us." Right... the last time it happened was midnight a few days ago. I'm sure the couple across the street wouldn't mind THAT wake-up call! Needless to say, I bought an 8GB stick of Ram and am hoping that fixes the problem. If it doesn't, I'm off to the Geek Squad at BestBuy. Next issue, fraudulent charges on my credit card, that I wasn't aware of immediately because my statement comes in a format I can't read. I called, again explained that I'm totally blind, and that I need some assistance in dealing with this because I'm not able to handle it the usual way. I also explained that their website is no longer accessible with a screen reader, so I have no way of accessing crucial account information. First thing he asks me to do is read something to him from my account page on their site. Strike One. Next, he'll send me a statement in the mail, and I can circle the charges I wish to dispute and mail it back. Strike Two (no reliable sighted help in the area at the moment). At this point, we're both getting frustrated, and he agrees to circle the charges for me and handle it personally. THANK YOU!!! Luckily, I don't need vision to know where the peach wine is in my cabinet!