There are a couple of issues that have been reported intermittently and we are trying to figure out both the cause /when they happen /what devices or browsers are an issue and what is th efix to it for peopel that do not have the issue or that had it and corrected the issues.
1. The touchscreen keyboard on mobile device is displayed over the area being typed in so it is impossible to see what you are typing until after doesn't typing or have hit sent
2/ Screens "roll" or "scroll" to a different spot when trying to go back up to read previous messages (even when other person is not typing- if person sends new message it is always going to jump down).
3/ There have been reports of missing messages in chat - I believe these are universally caused by mutiple chats open, in different windows/different devices as all reports seem to get settled if carefully log out of all places and then start again but if is still an issue let us know.
4. Any other issues?
If you are having tech issues with mobile chat like these mentioned or others please describe as best possible, include a screen shot if able, and most importantly as much information as you can share on what device you are using(iPhone 6, iPad mini, Samsung galaxy 7, Samsung tablet, etc, what browser (safari, chrome, etc) and if possible what version of browser and what update on the phone for those that are aware how to go into settings to tell.
If you have no problems at all using, please also let us know what device and what browser if you do not mind sharing. I am hoping with enough data we can either recreate issues so we can solve them (it is nearly impossible to solve issues we cannot recreate on our own) and by knowing what ones do not have an issue it may give us an idea on how to get to an easy fix for people with issues.
Thanks so much for sharing whatever information you can/are willing. We do not extract any information from cookies or retain any information like most sites do because we do not feel it is right to do so without asking specifically- so that leaves us with asking as the only way to get the information we need to correct issues and depending on your voluntary cooperation. I will add first issue as an example..
FOR YOUR OWN SAFETY:
PLEASE ENSURE SCREEN SHOTS DO NOT SHOW PHONE NUMBER OR IDENTIFYING INFO/CONTACT INFO
1. The touchscreen keyboard on mobile device is displayed over the area being typed in so it is impossible to see what you are typing until after doesn't typing or have hit sent
2/ Screens "roll" or "scroll" to a different spot when trying to go back up to read previous messages (even when other person is not typing- if person sends new message it is always going to jump down).
3/ There have been reports of missing messages in chat - I believe these are universally caused by mutiple chats open, in different windows/different devices as all reports seem to get settled if carefully log out of all places and then start again but if is still an issue let us know.
4. Any other issues?
If you are having tech issues with mobile chat like these mentioned or others please describe as best possible, include a screen shot if able, and most importantly as much information as you can share on what device you are using(iPhone 6, iPad mini, Samsung galaxy 7, Samsung tablet, etc, what browser (safari, chrome, etc) and if possible what version of browser and what update on the phone for those that are aware how to go into settings to tell.
If you have no problems at all using, please also let us know what device and what browser if you do not mind sharing. I am hoping with enough data we can either recreate issues so we can solve them (it is nearly impossible to solve issues we cannot recreate on our own) and by knowing what ones do not have an issue it may give us an idea on how to get to an easy fix for people with issues.
Thanks so much for sharing whatever information you can/are willing. We do not extract any information from cookies or retain any information like most sites do because we do not feel it is right to do so without asking specifically- so that leaves us with asking as the only way to get the information we need to correct issues and depending on your voluntary cooperation. I will add first issue as an example..
FOR YOUR OWN SAFETY:
PLEASE ENSURE SCREEN SHOTS DO NOT SHOW PHONE NUMBER OR IDENTIFYING INFO/CONTACT INFO