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SF website does not load on mobile phone or tablet

Discussion in 'Troubleshooting' started by macey, Dec 13, 2017.

  1. macey

    macey Member

    Hi,
    I have struggles to go to this website. And its only this website that doesnt work.
    I can´t see the chat or write in conversations.

    Can somebody please help me?

    Macey
     
  2. JmpMster

    JmpMster Have a question? Message Me Staff Member Forum Owner ADMIN

    Is it because yur 'keyboard" is over laying the area you would type?

    The forum works fine in general, some people report issues with chat including the above and was issue for me too- because I had the settings on phone turned up larger because my eyes are not great. Making the font sizes and keyboards a larger causes the issues in chat and some areas where you would type due to the increased size of the keyboard. 74% of our users access with a mobile device however, so since the vast majority are using a mobile to access us , it does seem to be an issue with individual phones/browsers/settings as opposed to a problem overall and when we look at the analytics where different browsers "grade" your site for user experience/user friendliness for the site we score extremely high on mobile (higher on mobile than desktop actually).

    That is not at all to say you don't have an issue or we don't care- it is just explaining why the settings are where they are for the site- and that we cannot really make adjustments from the site end- it is set to where it is most accessible for most people. I am very sorry it is not working well for you. If you can attach a screen shot of the issues, and tell us what phone, operating system , browser (and browser version) I can try to trouble shoot it more specifically to help make it work better for you.
     
  3. CodeX

    CodeX Controversial Figure

    are you getting any error when you try to browse this site like "site not reachable" or "connection reset" or "connection interrupted" ?
    You can use site https://www.whatismybrowser.com/ to find your OS, browser, phone, browser resolution etc.
     
  4. macey

    macey Member

    I use my iPhone with Safari and it worked well when I got to know how to handle this over lying keyboard. But now the site does load extremely slow.
    I cant get into chat or write. It says there is a problem with the server.
    I made my mobile off and on multiple times and tried to use firefox as well. Yet the same problem.

    Thank you for your help! If I need to give more informations to help I will !
     
  5. JmpMster

    JmpMster Have a question? Message Me Staff Member Forum Owner ADMIN

    Are you using cellular data when have issue or wifi? More to the point are you seeing any difference between the two?
     
  6. macey

    macey Member

    Yep, it does not work using wifi. With cellular its doing fine what i tested now!
    Its just too expensive to use it.
     
  7. macey

    macey Member

    I even need to put wifi off! But isn´t this weird? On the pc it works fine and i only use wifi there.
     
  8. CodeX

    CodeX Controversial Figure

    If this is the only slow website then maybe your ISP is throttling/ purposely slowing down the speed either of sf only or certain group of sites which includes sf.
     
  9. CodeX

    CodeX Controversial Figure

    and if thats the case the waiting or using VPN are the only choices I could think of.
     
  10. CodeX

    CodeX Controversial Figure

    the = then*
     
  11. JmpMster

    JmpMster Have a question? Message Me Staff Member Forum Owner ADMIN

    I am very sorry to say based on all you have given us I do not think it is anything we can help on our end from- it seems the issue is with your ISP and/or connections. I wish I had some ideas on what could help.
     
  12. macey

    macey Member

    Thank you for trying to fix it JmpMster *hug It just did work quite well until Monday...
     
  13. macey

    macey Member

    It says can´t connect to server.