I have been looking for this for a long time and finally found it. I find that it applied quite well to a situation I once had in an insurance company when I advised them that a change was necessary and the answer I recieved was "We have always done it that way, so we can't change it"! My answer to that was "HUH"!! Then one day someone told me the following story...enjoy!: http://www.connectionsproject.ilstu...e_syllabus/07_SDW_gorilla_story_on_change.pdf I believe it's on the second page so please don't miss this...it's great stuff IMO! Has anyone ever experienced the same answer to a query or suggestion? That answer being "that's the way it's always been done!"