Thanks kiwi and inno for checking in.
I think it’s been a little better but it really depends on the day and how busy the phones are. Something else i am struggling with is my supervisor started this new thing where she sits with us an hour twice a month. I had my first on last week and it was very nerve wracking. Ever have that problem when someone is standing right by you it’s like you forget how to type or spell or even how to talk? Yeah well that’s me for an entire hour with supervisor. On top of having her watch how I handle things and correct me as I go along isn’t hard enough she had me handle a call I would normally just transfer. A call that I am not trained in nor have access to the computer applications it takes to complete that call. She gave me her access to those applications so I had to take the the call and my one hour sit with turned in to almost two hours.
I know I’m not doing horribly it’s just a very often frustrating and stressful job and I need to learn how to manage the stress
I think it’s been a little better but it really depends on the day and how busy the phones are. Something else i am struggling with is my supervisor started this new thing where she sits with us an hour twice a month. I had my first on last week and it was very nerve wracking. Ever have that problem when someone is standing right by you it’s like you forget how to type or spell or even how to talk? Yeah well that’s me for an entire hour with supervisor. On top of having her watch how I handle things and correct me as I go along isn’t hard enough she had me handle a call I would normally just transfer. A call that I am not trained in nor have access to the computer applications it takes to complete that call. She gave me her access to those applications so I had to take the the call and my one hour sit with turned in to almost two hours.
I know I’m not doing horribly it’s just a very often frustrating and stressful job and I need to learn how to manage the stress