Has Anyone Used EAP Programs in The Workplace?

[Here Then Gone]

I likely will be starting a new job with a major retailer in the United States, and just heard about EAP (Employee Assistance Program). Has anyone dealt with or used this in the workplace in regard to mental health situations? I would be interested in being able to be absent or make my work schedule around group and therapy appointments, as well as not having negative consequences for calling in to work for having bad mental health days. Any info is appreciated, thanks