First, thank you for your reply. Very much needed to hear from someone that is certainly not a robot.
It’s relating to a legit invoice from a legit bank. An invoice I paid, they recognize I have paid, but never actually register as paid. From there things have gone insane. They try to fix it but it just creates more problems. Their system seems incapable of solving something that is its own fault, there seems to be no log of my many contacts with customer service or what actions they have taken. A.I. is reading the emails for them. So it has become an absolute insane mess.
Now somehow a ghost invoice. But I guess now that it will disappear when the main problem get sorted.
I think I got the main problem sorted this afternoon. But I’ll know tomorrow.
Still sounds like "not your problem" at this point. I cannot advise because I am neither certified nor chartered, but just as an individual with some knowledge of accounting and collections by larger corps (work experience in the FP&A dept of a major insurance carrier), my money is still on the side of this being unlikely to end up in collections from their A/P dept.
If it does, you can try getting their internal collections dept to figure it out. It doesn't hit your credit score until it gets reported to Equifax and the other 2 - at which point I would normally say you can challenge that as a false report with the 3 credit bureaus. However, the emphasis is on "normally." Given that the current executive branch administration gutted the CFPB early last year, I am sure that banks now have less fear of being fined by them.
It's not that anything has particularly changed with the laws, but larger banks have a history of bilking customers and racking up fines in the $billions every year. Now that the CFPB has lost its "teeth" so to speak, I'm sure they are going ahead with stuff they would have thought twice about before. Business strategy and corporate incentive structures emphasize greed at all costs. If they think they can boost their revenue or not pay a debt, they
will do it 999 times of every 1,000. IMHO, of course!
PS - I may join you on the cinnamon bun!