I just noticed that I am irritable to the max. I have been in a bad mood all day, but I just noticed at 4:00 in the afternoon. The recurring theme is companies failing to provide what I paid for, and making it my job to then navigate their system to recover my funds.
Each time, I am asking myself whether the nonsense is being done on purpose, or is the corp not able to manage a basic business process? Either way, I am upset. If it’s on purpose, then they are not being honest with their customers and that’s unethical. If it’s incompetence, then I am still angry about them not caring enough to test and refine their delivery process.
In fairness, business process improvement has been my job (well not entirely, but there wasn’t anyone else addressing gaps) previously, so I know what it should look like, and what’s easier vs difficult. So maybe my bar is too high. I’m just wondering why I have to lower my expectations instead of them at least being able to deliver effectively. Yeah first world problems for sure, but I am paying first world prices, and if they can’t meet expectations then they need to charge less.